• All dolls are 100% authentic.
• We are verified and official love doll vendors/distributors of many reputable manufacturers, and we are authorized to import love dolls globally.
• All sex dolls will arrive in new and original condition, in perfect working order, and exactly as described/displayed on the website.

At RealDollOnline, we are 100% confident in our products (because we see them every day and know how good they are personally. We consistently receive positive feedback from our customers every day!)

We want you to feel confident – So we offer a full money-back guarantee on all orders.

If your doll arrives faulty or misdescribed, or it simply wasn’t what you were expecting, we’ll offer you a replacement or give you your money back. It’s that simple.

When you receive your doll, you must inspect it immediately- from head to toe. Do not use your doll before the inspection. We recommend taking photos of the exterior of the box and the doll as you unbox it.

If you find that there are any issues with your doll or damage, please report it to us immediately using our contact form here.

When reporting an issue, please specify as detailed as possible the exact problem/s. Please include any clear photos or videos.

We pride ourselves on great customer service, and we will always genuinely try to solve any issues you have with your purchase. However, the sex doll industry has stringent laws and regulations regarding “used” sex toys that we do not control. Your doll must be ‘as new’ and in the original packaging to qualify for a money-back guarantee.

If you have used the doll, please contact us, and we will always do our best to fix any issues or problems you have.

Skin – Minor skin imperfections and slight variations in the skin’s surface caused by the manufacturing process, such as injection sites and seam lines from the molds, are not considered defects and are not covered by our money-back guarantee. We like to think of these as “birthmarks” that make your doll unique.

Finger & Toe Nails – The nails on the dolls occasionally become loose during transit. If they are loose, remove them and re-apply with nail glue as guided in our cleaning & maintenance page here.

Eyelashes – Occasionally, eyelashes can also become loose. Follow the instructions as guided in our cleaning & maintenance page here.

Makeup – Every doll is hand-made, including the application of semi-permanent makeup. As a result, there will be minor discrepancies, with every doll being unique. You will receive photos of your doll before it is shipped from the workshop. If the makeup is substantially different from what you expected, this will be noticed and rectified before the doll leaves the workshop. We trust that customers will point out any issues when viewing the photos sent via email.

Used dolls – as above, used dolls are not eligible for, but we are open to resolving issues and helping where we can.

User damage – If any damage is deemed to be caused by the customer’s mishandling or negligence, the doll will not be covered. This includes hyperextension of limbs and tears caused by mishandling. We reserve the right to review the doll and evaluate the source of damage with all the information provided. A final decision will be made at the discretion of RealDollOnline.

Custom Dolls– If you have made any specific requests or have custom requirements (including change of skin color/ nipple size/ vagina color etc.), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it. Still, we cannot guarantee automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered. Your case will be considered individually.

*Please read Refund Policy and Terms & Conditions.