Shipping & Delivery
Shipping & Delivery

Customs Clearance & Duties & Shipping Time

COUNTRYCUSTOM CLEARANCEIMPORT DUTIESAVERAGE SHIPPING TIME
Dolls In StockIncludedIncluded3-7 days
USAIncludedIncluded7 to 12 days
European UnionIncludedIncluded35 to 65 days
UKIncludedNot Included10 to 15 days
CanadaIncludedNot Included7 to 12 days
Australia, New ZealandIncludedNot Included10 to 15 days
SingaporeIncludedNot Included7 to 12 days
Japan & TaiwanIncludedNot Included5 to 8 days
Norway, Switzerland, RomaniaNot IncludedNot Included10 to 15 days
CUSTOM CLEARANCE AND IMPORT DUTIES ARE NEVER INCLUDED FOR SMALL PACKAGES! TORSOS ARE NOT CONSIDERED SMALL PACKAGES.
  • All taxes and customs clearance are included in the price and taken care of by us whenever possible*
  • There are no hidden fees and no additional charges for USA & EU.
  • Shipping is FREE to all countries where sex dolls are legal, worldwide.**

*In terms of customs clearance:
– We take care of customs clearance for the USA & EU. The process is quite straightforward for the remaining countries, and we’ll do our best to assist you. Problems are rare, but please be reactive to customs questions if they occur to receive your doll on time.

– For imported high-end products, additional efforts or documents might be needed to get your sex doll on time for customers in Norway, Romania, Switzerland, & Israel.

*In terms of customs duties:
– For full-size sex dolls and sex dolls with robotic features, we offer by default a service that helps you pay import duty in advance if you live in the USA or EU.

– Customers in Canada, New Zealand, Japan, Singapore, Taiwan, Norway, Romania, & Switzerland may have to pay customs duties due to local legislation. We will do all the liaisons with customs, so you do not need to worry. Ensuring this stress-free process is an important part of our service and support. We will always “hold your hand.”

*Other information:
– Due to significantly higher shipping costs to Australia & New Zealand, we charge an extra $100 to $300 shipping fee depending on the package weight & size to deliver to those two countries. Please contact us at support@realdollonline.com for more information.

– For small packages (i.e., sex toys, small accessories, sex doll heads, glue …), we never offer delivered duty paid service or customs clearance, and you will randomly have to pay customs duties on your purchase no matter where you live.

– We aim to provide high-quality dolls and the best services and get you the BEST to construct a long-lasting relationship!

** Sorry. We do not ship to countries that have strict laws regarding sex dolls. Please check with us before placing an order to avoid disappointment if you are unsure.

Packaging:
  • All our sex dolls are delivered in 100% discrete packaging. 
  • Sex dolls arrive in a plain brown box with no branding.
  • The courier or handler does not know what is in the box.
  • We respect your privacy. 
  • The contents will be stated on the customs declaration as “Mannequin.” 
Delivery:
  • We use UPS and FedEx for all deliveries worldwide.
  • When you receive your tracking number, you can contact the courier to arrange a suitable day for delivery.
  • You will be issued a tracking number 3-4 days after dispatch so you can follow the journey. It will also sync with your RealDollOnline account.
  • For UPS, you can join “My Choice” (free) to schedule a delivery date that suits you.
Ordering process:

We can’t predict the weather or how busy the workshop is at the time of your order. However – the following breakdown should give you a good understanding of the whole ordering process from start to finish.

What happens after I order my sex doll?

This is an estimated production and delivery timeline for our dolls.

    • Once your order is placed, you’ll receive a confirmation email immediately with a breakdown of your order details.
    • We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we’ll get in touch to confirm everything with you.
    • We allow a 24-hour grace period in case you have any last-minute changes.
    • Your order is then passed onto our workshop management and placed in a queue for production.
    • When your doll gets to the front of the queue, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 – 21 days, depending on the brand.
    • Once your doll has been completed, our staff carry out a thorough quality control check, and photographs are taken of your doll for your approval. These are referred to as factory photos.
    • When you are happy with your doll and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
    • Once dispatched, you will receive a tracking number within 3-4 days.
    • At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 5-15 days USA or 30-45 days for UK & Europe).
    • You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n’ pieces…
    • The total average time from order to delivery is 3 – 6 weeks, depending on your location, choice of the doll, and the manufacturer.
    • For a more precise timeline specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or FedEx, depending on your location.

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors, as we all draw from the same workshops. Please be wary of any vendor claiming uber-quick delivery times, as they cannot produce a customized doll and ship it to you all within 3 days…

  • Queue times vary depending on manufacturer, model, and time of year, ranging from 1 day to 2 weeks+ for very popular or new-release dolls. If you would like an estimate of your specific doll’s queue times, please contact our friendly team before placing your order.
  • Some exceptions to production and delivery times include hectic periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.
  • We are currently experiencing some delays with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat.
Delivery Details:

All dolls are delivered using UPS or FedEx. Both couriers provide regular progress & tracking updates, so you know your delivery date in advance.

We aim to ship all of our products out as quickly as possible so you can enjoy your new doll, but please be aware that your doll is made to order, even if it is pre-configured, and it does take time to craft.

Delivery charges:

Suppose you cannot accept delivery on the date we give you. You can change it to another day that suits you better by contacting the courier directly. You will receive details of the courier when your order is processed for shipment.

We require you to leave your phone number when placing your order. The courier requests your contact phone number as part of the delivery process.

We do our best to ensure all of our couriers contact you before delivery, although we also advise that you personally contact them when you receive your tracking number. This is to ensure they know your delivery requirements directly from you.

You won’t need us, but we’re always here to help if you get stuck!

If you have any other questions, don’t hesitate to contact our friendly team by emailing us at support@realdollonline.com or using the contact form here. We are always happy to answer any questions you may have.

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