Shipping & Delivery
Shipping & Delivery

# Realdollonline Customs Clearance & Duties & Shipping Time:

We offer FREE worldwide shipping on all dolls. If any questions about shipping & delivery. Please feel free to contact us.

Dolls In StockIncludedIncluded3 - 7 days
USAIncludedIncluded7 - 12 days
European UnionIncludedIncluded25 - 40 days
UKIncludedIncluded10 - 15 days
RomaniaIncludedIncluded35 - 60 days
RussiaIncludedIncluded7 - 12 days
Hong KongIncludedIncluded5 - 8 days
TaiwanIncludedIncluded5 - 8 days
ThailandIncludedIncluded9 - 15 days
VietnamIncludedIncluded9 - 15 days
JapanIncludedAround $205 - 8 days
CanadaIncludedNot Included7 - 15 days
NorwayIncludedNot Included10 - 15 days
SwitzerlandIncludedNot Included10 - 15 days
AustraliaIncludedNot Included10 - 15 days
SingaporeIncludedNot Included7 - 12 days
New ZealandIncludedNot Included10 - 15 days
  • All taxes and customs clearance are included in the price and taken care of by us whenever possible
  • There are no hidden fees and no additional charges.
  • Shipping is FREE to all countries where sex dolls are legal worldwide.

In terms of customs clearance:

– We take care of customs clearance for most above countries. The process is relatively straightforward for the remaining countries, and we’ll do our best to assist you. Problems are rare. Please be prepared to answer customs questions to ensure the timely delivery of your doll.

– For imported high-end products, additional efforts or documents might be needed to get your sex doll on time for customers in Norway and Switzerland.

In terms of customs duties:

– For full-size sex dolls and sex dolls with robotic features, we offer by default a service that helps you pay import duty in advance for customers living in most above countries.

– Customers in New Zealand, Norway & Switzerland may have to pay customs duties due to local legislation. We will liaise with customs, so you do not need to worry. Ensuring this stress-free process is an essential part of our service and support. 

Other information:

– For small packages (i.e., sex toys, small accessories, sex doll heads, glue …), we never offer delivered duty paid service or customs clearance, and you will randomly have to pay customs duties on your purchase no matter where you live.

– We aim to provide high-quality dolls and the best services and get you the BEST to construct a long-lasting relationship!

– Sorry. We do not ship to countries that have strict laws regarding sex dolls. Please check with us before placing an order to avoid disappointment if you are unsure.



  • All our dolls are delivered in 100% discrete packaging. 
  • Dolls arrive in a plain brown box with no branding.
  • The courier or handler does not know what is in the box.
  • We respect your privacy. 
  • The contents will be stated on the customs declaration as “Mannequin.” 
  • You can consider upgrading to the flight case to protect it better and store your doll.
  • The flight case is more durable and features a lock for enhanced privacy.


  • We use UPS for all most deliveries worldwide. But in some countries, utilize local express for delivery.
  • When you receive your tracking number, you can contact the courier to arrange a suitable day for delivery.
  • You will be issued a tracking number 2-5 days after dispatch so you can follow the journey. It will also sync with your RealDollOnline account.
  • For UPS, you can join “My Choice” (free) to schedule a delivery date that suits you.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or local express, depending on your location.

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors, as we all draw from the same workshops. Please be wary of any vendor claiming uber-quick delivery times, as they cannot produce a customized doll and ship it to you all within 3 days…

  • Queue times vary depending on manufacturer, model, and time of year, ranging from 1 day to 2 weeks+ for very popular or new-release dolls. If you would like an estimate of your specific doll’s queue times, please contact us before placing your order.
  • Some exceptions to production and delivery times include hectic periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.
  • We are currently experiencing some delays with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame for delivery on the live chat.

The Realdollonline shopping experience:

In order to make the whole process easier, we didn’t set up a login system. You can place orders directly through our website, you can also email us about what you want, and we’ll send you an invoice through PayPal (We also accept bank wire transfers and other ways, please contact us if you need any help). 

We’ll keep you informed about the progress until you receive your doll safely. 


Delivery Details:

All dolls are delivered using UPS, or local express in some countries or regions. All express provides regular progress & tracking updates, so you know your delivery date in advance.

We aim to ship all of our products out as quickly as possible so you can enjoy your new doll, but please be aware that your doll is made to order, even if it is pre-configured, and it does take time to craft.

Delivery Changes:

Suppose you cannot accept delivery on the date we give you. You can change it to another day that suits you better by contacting the courier directly. You will receive details of the courier when your order is processed for shipment.

We require you to leave your phone number when placing your order. The courier requests your contact phone number as part of the delivery process.

We do our best to ensure all of our couriers contact you before delivery, although we also advise that you personally contact them when you receive your tracking number. This is to ensure they know your delivery requirements directly from you.

We’re always here to help if you have any needs!

If you have any other questions, don’t hesitate to contact our us by emailing us at or using the contact form here. We are always happy to answer any questions you may have.