Disclaimer: The following timeline is an estimated timeline only and should not be read as a “promise” of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).
The total average time from order to delivery is 3 – 6 weeks. This can be longer or shorter depending on your location, your choice of the doll, the time of year, and the manufacturer of your doll. Fabrication times are longer for silicone dolls like Sanhui Dolls and Silicone Piper Dolls, and fabrication times are significantly longer for ultra-realistic silicone dolls such as Doll Sweet, Gynoid, and Zelex Doll.
This is an estimated production and delivery timeline for our dolls.
- Once your order is placed, you’ll receive a confirmation email immediately with a breakdown of your order details.
- We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we’ll get in touch to confirm everything with you.
- We allow a 24-hour grace period in case you have any last-minute changes.
- Your order is then passed onto our workshop management and placed in a queue for production.
- When your doll gets to the front of the queue, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5-21 days, depending on the brand.
- Once your doll has been completed, our staff will carry out a thorough quality control check, and photographs are taken of your doll for your approval. These are referred to as factory photos.
- When you are happy with your doll and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
- Once dispatched, you will receive a tracking number within 3-4 days.
- At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe).
- You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n’ pieces…
- The total average time from order to delivery is 3 – 6 weeks, depending on your location, choice of the doll, and the manufacturer.
- For a more precise timeline specific to your order, please contact our friendly staff, and we’ll let you know what timeframes we are currently experiencing.
We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).
All dolls are delivered using the services of UPS or FedEx, depending on your location.
This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops. Please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customized doll and ship it to you all within 3 days…
- Queue times vary depending on manufacturer, model, and time of year, ranging from 1 day to 2 weeks+ for very popular or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.
- Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.
- We are currently experiencing a higher than the normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat or email at firstname.lastname@example.org
Customs Clearance & Duties & Shipping Time
|COUNTRY||CUSTOM CLEARANCE||IMPORT DUTIES||AVERAGE SHIPPING TIME|
|Dolls In Stock||Included||Included||3-7 days|
|USA||Included||Included||7 to 12 days|
|European Union||Included||Included||35 to 65 days|
|Russia||Included||Included||45 to 65 days|
|Norway, Switzerland, Romania||Not Included||Not Included||10 to 15 days|
|UK||Not Included||Included on demand (paid option) please contact us for details||10 to 15 days|
|Canada||Not Included||Not Included||7 to 12 days|
|Australia, New Zealand||Not Included||Not Included||10 to 15 days|
|Singapore||Included||Included||5 to 8 days|
|Japan & Taiwan||Not Included||Not Included||5 to 8 days|
|CUSTOM CLEARANCE AND IMPORT DUTIES ARE NEVER INCLUDED FOR SMALL PACKAGES! TORSOS ARE NOT CONSIDERED SMALL PACKAGES.|
- All taxes and customs clearance are included in the price and taken care of by us whenever possible*
- There are no hidden fees and no additional charges for USA, Russia & EU.
- Shipping is FREE to all countries where sex dolls are legal, worldwide.**
*In terms of customs clearance:
We take care of customs clearance for the EU, Russia, and the USA. For the remaining countries, the process is quite straightforward, and we’ll do our best to assist you. Problems are rare, but please be reactive to customs questions if they occur to receive your doll on time.
For imported high-end products, additional efforts or documents might be needed to get your sex doll on time for customers in Canada, New Zealand, Japan, Singapore, Taiwan, UK, Norway, Romania, Switzerland, and Israel.
*In terms of customs duties:
For full-size sex dolls and sex dolls with robotic features, we offer by default a service that helps you pay import duty in advance if you live in the European Union, the USA, or Russia. Customers in Canada, New Zealand, Japan, Singapore, Taiwan, Norway, Romania, and Switzerland may have to pay customs duties due to local legislation. We will do all the liaison with customs, so you do not need to worry, and we will happily reimburse 50% of the cost of your customs duty and tax fees for the countries that cannot be paid in advance. Making sure this process is stress-free is a really important part of our service and support, we will always “hold your hand”.
Due to significantly higher shipping costs to Australia & New Zealand, we charge an extra $100 to $300 shipping fees depending on the package weight & size to deliver to those two countries. Please contact us at email@example.com for more information.
For small packages (i.e., sex toys, small accessories, sex doll heads, glue …), we never offer delivered duty paid service or customs clearance, and you will randomly have to pay customs duties on your purchase no matter where you live.
We aim to provide high-quality dolls and the best services and get you the BEST to construct a long-lasting relationship!
** Sorry. We do not ship to countries that have strict laws regarding sex dolls. Please check with us before placing an order to avoid disappointment if you are unsure.